Privacy & Tracking

Cookie Policy

This Cookie Policy explains how Hwrs Paytech Private Limited uses cookies, pixels, tags, local storage, session storage, SDKs, analytics tools, device identifiers, and similar technologies on our website, application, panels, API portal, and digital services.

Introduction

This Cookie Policy should be read together with our Privacy Policy and Terms & Conditions.

By continuing to use HWRS PayTech platforms, you agree to the use of cookies and similar technologies as described in this Cookie Policy, subject to your browser or device settings.

What Are Cookies?

Cookies are small text files stored on your device, browser, mobile application, or system when you visit a website or use a digital platform.

Cookies help us:

  • Recognize your device
  • Maintain login sessions
  • Improve website performance
  • Remember preferences
  • Secure transactions
  • Prevent fraud
  • Analyze platform usage
  • Improve user experience
  • Provide relevant communication and service updates

Technologies We May Use

HWRS PayTech may use:

  • Browser cookies
  • Session cookies
  • Persistent cookies
  • Local storage
  • Session storage
  • Device identifiers
  • Pixel tags
  • Web beacons
  • Analytics tools
  • Security scripts
  • Fraud detection tools
  • API logs
  • Server logs
  • Mobile SDK identifiers
  • Authentication tokens
  • Consent management tools

Types of Cookies We Use

1

Essential Cookies

These cookies are necessary for the platform to work properly. Without essential cookies, some services may not function properly.

  • User login
  • Session management
  • Security verification
  • Fraud prevention
  • Transaction flow
  • Dashboard access
  • Partner panel access
  • API portal access
  • CSRF protection
  • Load balancing
  • System stability
2

Security Cookies

Security cookies help protect users, partners, retailers, distributors, API partners, and white label platforms from unauthorized access and suspicious activity.

  • Login protection
  • Device verification
  • Risk monitoring
  • Unusual activity detection
  • Failed login tracking
  • Bot protection
  • API abuse prevention
  • Fraud monitoring
  • Unauthorized session detection
3

Functional Cookies

Functional cookies help us remember user preferences and improve usability. They may store:

  • Language preference
  • Region preference
  • Login preference
  • Dashboard settings
  • User interface preferences
  • Service filters
  • Partner panel preferences
  • White label theme settings, where applicable
4

Analytics Cookies

Analytics cookies help us understand how users interact with our website, app, APIs, partner panels, and services. They may collect:

  • Page visits
  • Click activity
  • Browser type
  • Device type
  • Session duration
  • Traffic source
  • Error reports
  • Performance data
  • Feature usage
  • API usage trends
5

Performance Cookies

Performance cookies help us monitor speed, stability, uptime, downtime, service errors, and transaction performance. They may be used for:

  • Server performance tracking
  • API response monitoring
  • Error logging
  • Crash reporting
  • Page load improvement
  • Service optimization
  • Transaction monitoring
6

Marketing and Communication Cookies

Where permitted, marketing cookies may help us show relevant updates, offers, service information, partner programs, and business opportunities. They may be used for:

  • Service awareness
  • Partner program promotion
  • API integration updates
  • White label solution communication
  • Retargeting campaigns
  • Conversion tracking
  • Campaign performance measurement

Users may disable or reject non-essential marketing cookies through browser settings or cookie preference tools, where available.

Cookies in White Label Platforms

Where HWRS PayTech provides white label technology, platform, APIs, software, or backend infrastructure to a White Label Partner, cookies or similar technologies may be used for:

  • White Label Admin login
  • Master Distributor login
  • Distributor login
  • Retailer login
  • Customer login
  • Branding preference
  • Domain mapping
  • Theme customization
  • Transaction security
  • Partner hierarchy management
  • Commission reporting
  • Dashboard analytics
  • Fraud prevention
  • API authentication
  • Support ticket tracking

White Label Partners are responsible for informing their own users about cookie usage on their branded platforms, websites, domains, panels, or applications.

Cookies in API Services

For API partners, HWRS PayTech may collect and process technical logs and identifiers such as:

  • API key usage
  • IP address
  • Request timestamp
  • Response timestamp
  • Endpoint usage
  • Callback URL activity
  • Authentication logs
  • Error logs
  • Device or server identifiers
  • Transaction reference IDs
  • Security events

These logs are required for transaction security, reconciliation, fraud prevention, audit, dispute resolution, and technical support.

Third-Party Cookies

Some cookies or similar technologies may be placed by third-party service providers used by HWRS PayTech. These may include:

  • Payment gateways
  • Banks
  • BBPS service providers
  • NPCI-related service providers
  • Analytics providers
  • Hosting providers
  • Security vendors
  • Customer support tools
  • Communication tools
  • Marketing platforms
  • Fraud monitoring tools
  • Cloud infrastructure providers

HWRS PayTech does not control all third-party cookies. Users should review the cookie and privacy policies of relevant third-party providers where applicable.

Why We Use Cookies

We use cookies and similar technologies for:

  • Account login and authentication
  • Transaction security
  • Fraud detection and prevention
  • User session management
  • Service improvement
  • Website and app performance
  • Customer support
  • API monitoring
  • Analytics and reporting
  • Compliance and audit
  • Personalization
  • Communication and service updates
  • Dispute investigation
  • Regulatory and legal record keeping

Personal Data and Cookies

Some cookies or identifiers may collect personal data or may be linked with personal data such as mobile number, user ID, IP address, device ID, transaction ID, login activity, location approximation, or service usage records.

Such data will be processed in accordance with HWRS PayTech Privacy Policy and applicable Indian data protection laws including the Digital Personal Data Protection Act, 2023, wherever applicable.

Managing Cookies

Users can manage or disable cookies through browser or device settings. Common options include:

  • Blocking cookies
  • Deleting stored cookies
  • Disabling third-party cookies
  • Clearing browser cache
  • Using private browsing mode
  • Managing app permissions
  • Resetting advertising identifiers
  • Using cookie preference settings, where available

Please note that disabling essential cookies may affect login, transaction processing, dashboard access, API portal access, partner panel access, payment flow, and security features.

Data Retention for Cookies

Cookie-related data may be retained for as long as necessary for:

  • Login session
  • Security monitoring
  • Fraud prevention
  • Transaction record keeping
  • API logs
  • Audit requirements
  • Legal compliance
  • Dispute resolution
  • Service improvement
  • Business analytics

Retention periods may vary depending on cookie type, service type, legal requirements, and operational necessity.

Updates to Cookie Policy

HWRS PayTech may update this Cookie Policy from time to time due to changes in technology, law, regulation, business operations, partner requirements, or platform features.

Updated versions will be posted on our website or platform. Continued use of our services after updates shall mean acceptance of the revised Cookie Policy.

Limitation of Liability

HWRS PayTech shall not be liable for:

  • User disabling cookies and facing service limitations
  • Third-party cookie behavior outside our control
  • Browser-level or device-level cookie settings
  • Unauthorized access caused by user negligence
  • Loss due to malware, phishing, unsafe browser extensions, or compromised devices
  • Third-party analytics, advertising, or security tools acting independently under their own policies

Contact Information

Company

Hwrs Paytech Private Limited

Mobile

+91 98717 83739

Privacy / Cookie Concerns

privacy@hwrspay.com

Registered Address

B-1127, i-Thum Tower, Sector 62, Noida, Uttar Pradesh 201301, India

Acceptance

By accessing or using HWRS PayTech services, you acknowledge that you have read, understood, and agreed to this Cookie Policy.